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Guest Relation Officer [La Santa Rosa]

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Department: Hostess and GRO
Venue: La Santa Rosa

Position Overview:
The Guest Relations Officer is the first point of contact for guests at La Santa Rosa. This role ensures an exceptional guest experience from arrival to departure by providing warm hospitality, personalized service, and efficient handling of inquiries. The Guest Relations Officer assists with reservations, welcomes guests, coordinates seating with the host/hostess team, and resolves guest concerns proactively.

Requirements:
• Minimum 1–2 years of experience in guest relations, hostess, front desk, or similar hospitality role (beach club or premium dining is a plus).
• Excellent communication and interpersonal skills.
• Fluent in English; additional foreign language is a strong advantage.
• Professional appearance, positive attitude, and confident in interacting with guests.
• Able to multitask, stay organized, and work under pressure during peak times.
• Familiar with reservation systems or WhatsApp Business; basic computer skills required.
• Willing to work on shifts, weekends, and public holidays.

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LYD Bali Group

Location

  • Gg. Gelatik No.108A, Kerobokan Kelod, Kec. Kuta Utara, Kabupaten Badung, Bali 80361

Contact Us

  • hello@lydbaligroup.com​

PRIVACY POLICY

The Website LYD Bali Group (“Website”) is managed by PT LYD Management Bali (“Us” or “Company”).

This Privacy Policy explains how We collect, obtain, store, use, process, control, transfer, transmit, disclose and/or protect all information and data obtained from or in connection with the purpose of registering the Company’s job vacancies.

By signing up for, accessing and / or using the Website, You understand and agree to be bound by this Privacy Policy. Please read this Privacy Policy carefully and thoroughly. In the event that You do not agree with this Privacy Policy, You have the right not to sign up for, access and / or not use the Website.

A. USE AND STORAGE OF OBTAINED PERSONAL DATA

  1. We collect your personal data in the form of name, address, telephone number, email address, date of birth, work history, as well as other information specified by the Company from time to time (hereinafter referred to as “Personal Data”) in order to be used by the Company for the limited purpose of the Company’s job vacancy registration.
  2. Your Personal Data will only be retained for as long as necessary to fulfill the purposes for which it was collected no later than 2 years from the date you submit your Personal Data, or as long as such retention is required or permitted by applicable laws and regulations. We will stop retaining Personal Data as soon as it is deemed that the purpose for which the Personal Data was collected and retained is no longer required for a reasonable purpose or legally required.
  3. Subject to any applicable law, You agree and authorize the Company to provide or disclose Your Personal Data for the following purposes:
    1. To parties affiliated with the Company that are managed by the Company for the same purpose;
    2. To law enforcement, government officials, or other third parties in the event that is required by a subpoena, a court order or decision, an order or decision from a competent institution, to comply with applicable laws and regulations, or in the event of a legal process, to take further preventive measures or follow-up in connection with illegal or unauthorized activities, or suspected criminal acts or violations of the law;

B. SECURITY

  1. Confidentiality of Personal Data is very important for us. We endeavor and will always take steps reasonably necessary to protect the security of the Personal Data. 
  2. Notwithstanding the above, You acknowledge that a system could not fully and permanently be devoid of intrusions, viruses, malware, hacks, unlawful act, or unauthorized access from third parties. Therefore, we shall with reasonable effort endeavor to submit a written notification to you in the event of failure in protection of your personal data confidentiality with the following approach:
    1. Inclusion of reasoning, facts, or other information which either is suspected as or has been proven as the cause of failure in personal data protection.
    2. Written notification shall be provided to you (or announced publicly in the event of personal data protection failure occurring on a large or massive scale).
    3. Providing a contact person (and/or accompanied with information regarding the official media if such announcement is necessary) which you may contact in relation to our follow-up actions against said personal data protection failure.
  3. In relation to the above, You are prohibited from giving or disclosing Your identity (ID) and / or password to any other party and must always maintain the security of the electronic device You use. You hereby agree to indemnify us from every loss and/or liability in relation to third party access to Your information and/or personal data due to the foregoing as well as the following:
    1. Due to the unforeseen event which is beyond our and/or your control which can be categorized as force majeure based on the applicable laws and regulation.
    2. Whereas the obtainment of your personal data by another unwanted third party or other third party of whom you disapprove of was due to the said personal data has been made public or disclosed by another receiving party prior to our receipt on said personal data.